Essay on listening skills
Articulate the Learning Principle in at least one paragraph, preferably two, with a minimum of three complete sentences, essay on listening skills, which describes the core principle as it specifically relates to what you learned. I noticed right away that, by watching my friends talk and listen to one another, they were not really hearing or understanding everything that was said. However, as we listen and digest, it is advised that we show how alert we essay on listening skills none verbally. Author unknown. A person has to be aware of the recipient of the message in order to craft the message to… References Baron, J. How does your experiential learning compare and contrast with accepted theory in that subject area? Leadership Greatness: Best Practices to Become a Great Leader.
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Listening is an important element in the process of communication. Communication is basically about sending and receiving information. The most basic thing in communicating is ensuring the right message is received exactly as intended. Both sender and receiver have to take proactive measures to ensure they send and receive the right messages. People use different media to communicate. However, whether on the telephone or any other media, I am personally convinced that listening is necessary for any two people to understand each other. This is a reflective paper essay on listening skills which I am going to share views on the importance of listening in communication, barriers to listening, and strategies of perfecting listening skills, essay on listening skills.
When it comes to business, getting exactly what the client, essay on listening skills, customer or supervisor is saying is very poignant. It is only through listening and getting the information right that one can respond appropriately. Relationships are built on reciprocity in communication. A true interpersonal relationship is one in which people react and respond to each other appropriately. Therefore, listening is important in personal communication, for success at work and in building interpersonal relationships Battell,p.
Language use could be very intriguing if one took the time to think about words and their usage, essay on listening skills. I realize that due to equivocal qualities of given words; one can say one thing and mean completely a different thing. Unless the context of words is well understood, words can seriously affect communication. Apart from equivocal words, there are words with similar sounds, e. I had a cousin who had many fights with his dad due to mishearing the words used, essay on listening skills. Uncle would send him for the gardener, and my cousin would come back with a kitten.
The issue was not with his ears; my cousin was just hyperactive and never listened enough. Due to not listening keenly, he would often respond wrongly, and people around him interpreted it for mischief. However, he was essay on listening skills simple obedient boy who just had too many things going at every one given time. Good interpersonal relationships are built on effective listening to each other. Sometimes, a relationship can go on for years simply because one of the parties is a good listener. The moment he or she also chooses to give up on listening, such relationships end.
I once had a very close friend. To this, essay on listening skills, I would retort with more angry words to the effect that I listen but cannot entertain crap in the name of listening. This friendship died years back but going through literature on listening; I have learned a lot that would have made my time with the friend even more awesome. I realize that most arguments between us resulted from lack essay on listening skills effective listening on my part. My friend was somehow submissive, and I now notice that the essay on listening skills worked only as long as she was submissive and took in all my crap.
I never listened to her seriously because whenever she would raise a concern, I always had a hand-offish response ready. Therefore, we were in a friendship but, in essence, I did not relate to her. I simply never gave a chance to her perspective. I was always the one with plans, and she only followed and supported me. This kind of arrangement fed my ego and made me feel like the controller of sorts. Having learned from the described cases, I realize how critical listening is in families, marriages and at the workplace. Listening to each other at the workplace is crucial for several reasons.
The people we meet at the workplace come from very different backgrounds. Their way of self-expression or generally how they speak may be somehow different from what we are used to. Organizations are about customer delight to make profits. Customer delight is built on internal synergy in the organization. Internal synergy is only achieved through good communication among employees. Successful companies know how to rally their employees into powerful teams that deliver on organizational objectives. At the heart of any effort at essay on listening skills people is persuasion. Persuasion requires recognition of specific needs that information should address.
For managers to understand employees under them, they have to learn to listen Adair,p. Some employees may be good at technical work but very poor when it comes to self-expression; only patient listening can help such employees to tell exactly what they want or need. Through active listening to employees, managers can create programs that optimize the usage of human resource in the organization. Apart from internal synergy, successful organizations are those that manage to form lasting relations with customers, suppliers and other partners Adair,p.
Once again, to connect with a customer, one has to identify the real need of the customer. I once witnessed a very amusing case in a certain customer care center. I essay on listening skills the care center, and one customer care agent was in a heated engagement with an enraged customer. Realizing, he was not going to find the help he needed; the customer made to leave, essay on listening skills. But then some other customer agent motioned to the customer to go to his desk. I also smiled knowing too well what had happened. In my opinion, essay on listening skills, the first customer care agent did not listen to the customer and did not identify where the problem was. If the customer had gone with the unresolved problem, most likely he would have switched product providers or badmouthed the company.
There are two major categories of barriers to effective listening, i. While writing about effective listening, I thought seriously about my essay on listening skills with friends, essay on listening skills. I notice that some of my friends are better listeners than others. I also notice that in some instances I have been a better listener than others. Thinking about it all, I tend to think that personal insecurities are the biggest inhibitor to effective listening. In most cases, we argue with our friends because we want to prove that our point of view is right Essay on listening skills, On their part, they essay on listening skills argue vehemently, because they want to prove that their point of view is right.
On close inspection, it is clear that arguments are often not about the rightness of view per se but something to do with me as a person is right. It is very interesting to be a bystander in a heated debate. In often cases, essay on listening skills, the heat is not about the rightness of views or ideas but the people themselves; they essay on listening skills to appear superior or more right in themselves. The second barrier to effective listening is distractions. In the world of today, people want to do a hundred things at the same time. They are sharing serious issues with a friend while at the same time they are fully concentrated on a computer game or busy chatting on facebook or some other social network.
Multitasking is a good skill, but it has to be managed properly. The environment matters a lot when it comes to listening. If two people have to essay on listening skills seriously, essay on listening skills, a noisy environment will bar proper communication. There are two major barriers to essay on listening skills listening i. Secondly, although it is often assumed that only the receiver should listen, effective listening should be mutual between sender and receiver. As indicated, personal insecurities and desire to win arguments often make individuals focus on what they are saying and forget what the other party is saying.
In actual sense, even before someone completes explaining what he or she is saying, essay on listening skills, the other will already be busy formulating his or her next line of attack. In arguments with friends, I have often found myself very frustrated. And in some other cases, after a real heated argument, I find myself laughing when it is all over. Post-argument analysis often reveals that each of us had his or her position. We both tried to help each other see a point and how right it is. Along the way, there was excruciating evidence showing that either all positions are right or one is more right than the other, but we all hold our ground because of deep-seated desire to be the right one; to win.
From the communication literature, I have read, it is clear that interpersonal interactions should not be about winning and losing. Rather, they are opportunities for mutual improvement through learning from one another. Even in situations when one is outrightly wrong, and the other is outrightly right, the one with the right perspective should be able to learn from the wrongness of the other Cohen,p. Communication should be about persuading others while at the same time giving them a chance to persuade you. Therefore, essay on listening skills, the right disposition should be assertiveness and humility as opposed to aggressiveness or boisterousness.
This approach to communication is well illustrated in the process of bargaining in business. There are people who approach negotiating or bargaining in business as aggressors while others approach the process as consensus seekers Cohen,p. The two approaches merit in given situations. However, cohesive seeking negotiations or bargaining helps build more long term relationships. A cohesive approach means that both parties state their terms and they amicably, on a win-win basis, seek the position that is mutually satisfying. Whenever any party adopts a defensive position, the chances of listening to each other become compromised. Effective listening requires that the parties be interested in what the other is saying.
When something is interesting, e. Therefore, if we are truly interested in what others have to say to us, we have to switch off everything else and focus. By doing this, we are more likely to hear exactly what they have to say to us and even note how they say it. Concentration is a very important element in listening. The purpose of listening is to get what the other means; as he or she says it. This can only be achieved through proper preparation to concentrate and listen.
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This means that as a participant in the communication process, individuals need to take an active role rather than remain passive and inattentive to what is being said. Information is intangible substances passed from the speaker to the listener and unless the listener is an active participant in the process, the information will not be well received, interpreted and responded to. Listening is different from hearing. In our everyday life, we hear a lot of things but there are very few that we listen to. Listening is an active process through which the receiver hears the information and integrates it in their mind considering all its effects and meaning and formulates an appropriate answer to the information.
Therefore unlike hearing, listening is involves active synthesis of information. There are important listening skills that one needs to develop to participate effectively in the communication process. The first important skill to develop is listening using the face. A good listener should act like a listener. Like a satellite dish, a good listener must change the body language from time to time in order to gain attention of the speaker. Therefore a good listener will tilt their face to the direction of the receiver and maintain a good eye contact. By maintaining a good eye contact with the receiver, we ensure that we get the non verbal signs that the speaker tries to communication. In the communication process, speakers will integrate various verbal and non verbal signs.
Research has also found out that speaker are more likely to be motivated when they are talking to active and receptive audience CASAA, The eye contact completes the communication circuit which needs to be cemented between the speaker and listener for an active communication process. After establishing an eye contact, the listener must then send out verbal and non verbal signs to the speaker to acknowledge the recipient of the information. For example by nodding, the speaker is assured that the listener is attentive to the information and will try to give more information. Moving your face in line with the information creates you attention to the communication process. Therefore as a good listener, your face must become an active catcher of the information communicated.
The communication process must ensure a one way flow of information. This means that one of the parties must be communicating while the other party is listening. You cannot listen and the same time as you are talking. This will in return encourage the speaker to give out more accurate thoughts to the communication process. It also helps you to react to the ideas that the speaker is communicating rather than the actions of the speaker. To be well acquainted with the information, a good listener will first ask questions for clarification rather than giving obvious comments CASAA, Like in the criminal justice system, a good listener must ensure that they receive the information beyond the reasonable shadow of doubts.
This will ensure that the listener is well versed with all the details of the information given and can response appropriately after synthesizing all the information. Good listeners act as the main target that captures the information given by the speaker. When they do not understand the information, they will send a sign to the speaker to change the content and medium of passing information. They will also send information to the speaker on what they expect next in the communication process. A good listener will also influence the speaker to change the speed of relaying information in a way that it suits them Student Handbook, Therefore there are important skills that a good listener should cultivate.
The following are important strategies that can be used to develop good listening skills:. Even when you will need notebooks to writer down the notes, a god listener must always maintain an eye contact and keep focused on the message that is being delivered by the speakers. Home Place Order Login. We tolerate no plagiarism and use different plagiarism checkers to make sure that all papers are completely original and unique. Skip to content. Essay Guidelines 1. Define the Learning Venue. When and where did the experience occur? How much time was involved? What was your role or position?
Who else was involved? This background information will provide you with a concrete reference point which will help you place your essay in perspective. This section should be at least two to three complete sentences. The Learning Principle is the core learning which aligns with the chosen topic for the essay. This will refresh your memory and bring forth the details of a specific learning experience and the theory behind the principle. In my opinion, listening engage you to hear what the speaker says and asses you to response with your opinion so that they know their voices have been heard.
My good listening habits came from my parents. The Perception of Listening Listen up! Are you really listening? What is Listening and why is it important? This paper will address the viewpoint of listening skills and its outcome. Listening is an essential tool, which is one of the constructive aspects in the communication process, for communicating with other people. It mainly involves the skill to hold information and to respond enthusiastically to spoken or nonverbal messages. Additionally, listening is predominantly used in communication that requires concentration from both speaker and listener, obtaining meaning from the sound that is heard and reacting to it. People should be willing to put out the constant effort needed to become a truly effective listener. Thus, it is essential to develop effective listening styles which consist of emphatic and objective listening, non-judgemental and critical listening, surface and depth listening, and active and passive listing.
Firstly, in order to listening effectively, a person should learn what the emphatic and objective listening is. Each participant of the conversation must be able to talk calmly to express his idea. I should not interrupt the speaker to attract attention to myself. An ability to find a balance between the moment of talking and listening is not only one of the principles o middle of paper egy on the improvement of my communication skills should be an effective one to help me fight my communication weaknesses. I hope, it will bring me on the new level of communication with others, if I follow each step, thus filling the gap in my communication skills. References Beckett, W.
After all, communication involves the negotiation of mutual meanings, which requires two parties. Listening requires hard work as it involves concentration. It takes energy to concentrate on listening to what is being said, to concentrate on understanding what has been heard, and to make an objective evaluation of what has been understood. Lack of listening skill is primarily responsible for many. These comments can show the listener not only that you are listening but that you might have questions concerning what is being said. To be a good listener, one must always keep from becoming listened poorly or misunderstood the speaker than he is given the chance to correct any misunderstandings at that time.
One of the most useful times to use paraphrasing is when someone is complaining to you. You always feel better when you feel like you have been truly listened too. It has the effect of calming you down and makes you feel much more important. Listening styles refer to the different ways people listen and analyze the content of a conversation. Usually, these styles either have to do with the way listeners choose to receive the message or with how they analyze the message. Listening is very important because we listen in order to establish and communicate power. There are few types of listening that can be used in order to communicate effectively. Emphatic listening is when we listen in order to support the person speaking.
Scholars in communication field have identified many type of human listening styles. This essay will discuss about listening styles and how those styles contribute to effective communication strategies and planning when human conveyed information verbally. The styles that will be discussed are: emphatic, objective, non-judgmental, critical, surface, depth, active and passive listening. Emphatic listening is also known as reflective listening.
